An eSIM (embedded SIM) is a digital SIM card that's built into your device. Unlike traditional physical SIM cards, eSIMs don't require a physical card to be inserted into your phone.

Key benefits:

• Instant activation - no waiting for physical delivery
• Switch between carriers easily
• Use multiple numbers on one device
• Perfect for international travel
• Environmentally friendly - no plastic waste

Most modern smartphones support eSIM. Compatible devices include:

iPhone: iPhone XS, XR, 11, 12, 13, 14, 15, SE (2020 and later)

Samsung: Galaxy S20, S21, S22, S23, S24, Z Fold/Flip series, Note 20

Google Pixel: Pixel 3 and newer models

Other brands: Huawei P40, Oppo Find X3, Motorola Razr, and more

To check if your device supports eSIM, go to Settings → About Phone → look for "EID" or "Digital SIM" option.

Yes! Most eSIM-compatible devices support dual SIM functionality, allowing you to use both an eSIM and a physical SIM card simultaneously.

This is perfect for:

• Keeping your home number while traveling
• Separating work and personal lines
• Using local data while maintaining your primary number

Activation is simple and takes just a few minutes:

1. Purchase: Complete your order on our website
2. Receive QR Code: You'll receive a QR code via email instantly
3. Scan QR Code: Go to Settings → Cellular/Mobile Data → Add eSIM → Scan QR code
4. Activate: Follow on-screen instructions to complete setup
5. Connect: Turn on data roaming and you're ready to go!

Important: Make sure you have a stable WiFi connection during activation.

You can install the eSIM profile anytime, but data validity starts when you first connect to a network in your destination country.

Best practice:

• Install the eSIM before your trip (requires WiFi)
• Keep it inactive until you arrive at your destination
• Turn on data roaming when you land

If you haven't received your QR code within 5 minutes:

1. Check your spam/junk folder
2. Verify the email address in your order confirmation
3. Contact us at info@allsim.shop with your order number

We'll resend your QR code immediately!

SOLIS GO is a portable WiFi hotspot and power bank in one device. It provides:

• WiFi Hotspot: Connect up to 5 devices simultaneously
• Power Bank: Charge your devices on the go
• Global Coverage: Works in 135+ countries with vSIM technology
• No SIM Card Needed: Built-in virtual SIM

Quick Setup (3 steps):

1. Power On: Press and hold the power button for 3 seconds
2. Wait for Connection: All three signal LEDs will become solid (1-3 minutes)
3. Connect: Find the SSID and password on the device, connect via WiFi settings

For detailed instructions, visit our SOLIS GO User Guide.

SOLIS GO has two charging methods:

Method 1 - Built-in Cable:

• Pull out the Type-A cable by sliding it down
• Plug into any USB charger or computer

Method 2 - Type-C Port:

• Use your own USB-C cable
• Connect to the Type-C port on the device side

All 4 white battery LEDs illuminated = 100% charged

We offer flexible data plans for different needs:

• Regional Plans: Europe, Asia, Americas, Global
• Duration: 7 days, 15 days, 30 days
• Data Allowance: 1GB to Unlimited options

Browse all plans on our shop page.

When you run out of data:

• Your connection will stop working
• You can purchase a top-up or new plan instantly
• Top-ups are delivered via email within minutes

Tip: Monitor your usage in your device settings to avoid running out.

Refund Policy:

• Before Activation: Full refund available if eSIM hasn't been activated
• After Activation: No refunds once the eSIM is activated and data validity has started
• Technical Issues: We'll provide support or replacement if there are technical problems

Contact info@allsim.shop for refund requests.

Our eSIM and Pocket WiFi services cover 135+ countries worldwide, including:

• Europe: All EU countries, UK, Switzerland, Norway, Turkey
• Asia: Japan, South Korea, Thailand, Singapore, Hong Kong, Taiwan
• Americas: USA, Canada, Mexico, Brazil, Argentina
• Oceania: Australia, New Zealand
• Middle East: UAE, Qatar, Saudi Arabia, Israel

Check specific country coverage on each product page.

We partner with premium local carriers in each country to provide:

• 4G/LTE: Available in most locations
• 5G: Available in select countries and devices
• 3G: Fallback in remote areas

Actual speeds depend on local network conditions and coverage.

Troubleshooting steps:

1. Enable Data Roaming: Settings → Cellular → Data Roaming ON
2. Select eSIM: Make sure your eSIM is selected for cellular data
3. Restart Device: Turn your phone off and on
4. Check APN Settings: Should be set automatically, but verify if needed
5. Network Selection: Try manual network selection if automatic doesn't work

Still having issues? Contact us at info@allsim.shop

Our eSIM plans are data-only and do not include voice calls or SMS.

However, you can:

• Use WhatsApp, Skype, FaceTime for calls
• Keep your primary SIM active for calls (dual SIM)
• Use VoIP apps over data connection

Yes! You can share your eSIM data connection with other devices using:

• Personal Hotspot (iPhone)
• Mobile Hotspot (Android)
• WiFi Tethering

Note: Hotspot usage counts toward your data allowance.

For eSIM orders:

• eSIMs are delivered instantly via email
• Check your email for the QR code (usually within 5 minutes)

For Pocket WiFi device orders:

• You'll receive a tracking number via email once shipped
• Track your shipment using the provided link
• Delivery typically takes 3-7 business days

It depends on the plan type:

• Single-use plans: Cannot be reused after expiration
• Rechargeable plans: Can be topped up and reused

Check your specific plan details or contact us for clarification.