Pocket WiFi FAQ - SOLIS GO
📡 SOLIS GO Pocket WiFi FAQ
Everything you need to know about your portable WiFi hotspot device
🌟 About SOLIS GO
SOLIS GO is a 2-in-1 portable WiFi hotspot and power bank that works in 140+ countries. Connect up to 5 devices simultaneously and enjoy reliable internet wherever you travel.
🎁 Special Offer: Purchase SOLIS GO device and get lifetime 1GB free global data every month! Stay connected worldwide without monthly fees.
🚀 Getting Started
What is SOLIS GO and how does it work?
SOLIS GO is a portable WiFi hotspot device that provides internet connectivity using virtual SIM (vSIM) technology. It combines two essential travel tools:
- WiFi Hotspot: Creates a personal WiFi network for up to 5 devices
- Power Bank: Charges your phone, tablet, or other USB devices
The device automatically connects to local networks in 140+ countries without needing to swap SIM cards or configure settings.
What's included in the box?
Your SOLIS GO package includes:
- SOLIS GO device with built-in cables (Lightning and Type-C)
- User manual
- Carrying pouch (in some packages)
Note: You'll need to purchase a data plan separately to use the WiFi hotspot feature.
How do I turn on the device for the first time?
First-time setup is simple:
- Fully charge the device before first use
- Press and hold the power button for 3 seconds
- Wait for all three signal LEDs to become solid (1-3 minutes)
- Find the WiFi name (SSID) and password on the back of the device
- Connect your phone/laptop to this WiFi network
For detailed instructions, check our complete user guide.
🔌 Charging & Battery
How do I charge the SOLIS GO device?
SOLIS GO offers two charging methods:
Method 1 - Built-in Type-A Cable:
- Pull out the Type-A cable by sliding it down from the device
- Plug into any USB wall charger or computer USB port
Method 2 - Type-C Port:
- Use your own USB-C cable
- Connect to the Type-C port on the side of the device
Charging time: Approximately 3-4 hours for full charge
Full charge indicator: All 4 white battery LEDs are illuminated
How long does the battery last?
Battery life depends on usage:
- WiFi Hotspot only: 12-16 hours of continuous use
- With power bank usage: 6-10 hours
- Standby mode: Up to 300 hours
Tips to extend battery life:
- Turn off the device when not in use
- Reduce the number of connected devices
- Avoid using WiFi and power bank simultaneously
- Keep device away from extreme temperatures
How do I use SOLIS GO as a power bank?
To charge your devices:
- Pull out the appropriate cable (Lightning for iPhone, Type-C for Android)
- Connect to your device
- Press the charging button on the front to activate power bank mode
- The 4 battery LEDs will show the remaining power
- Remove cable when charging is complete
⚠️ Important: Avoid charging the SOLIS GO while simultaneously using it as a power bank - this reduces battery efficiency and lifespan.
What do the battery LED indicators mean?
The 4 battery LEDs show remaining power:
- 🔋🔋🔋🔋 4 LEDs: More than 75% battery
- 🔋🔋🔋 3 LEDs: 50%-75% battery
- 🔋🔋 2 LEDs: 25%-50% battery
- 🔋 1 LED: 10%-25% battery
- ⚠️ 1 LED Blinking: Less than 10% - charge soon!
🌐 WiFi & Connectivity
How many devices can connect simultaneously?
SOLIS GO supports up to 5 devices connected at the same time.
Compatible devices include:
- Smartphones (iPhone, Android)
- Tablets and iPads
- Laptops and computers
- Smart watches
- Gaming devices
Note: More connected devices will drain the battery faster.
How do I connect my device to SOLIS GO WiFi?
Connection steps:
- Turn on SOLIS GO (press power button for 3 seconds)
- Wait for WiFi LED to show solid white
- On your phone/laptop, go to WiFi settings
- Look for the WiFi name (SSID) shown on the back of SOLIS GO
- Enter the password (also on the back of the device)
- You're connected!
Tip: You can also scan the QR code on the device for quick connection on some phones.
What do the LED indicators mean?
SOLIS GO has 3 signal LEDs on the front:
1️⃣ Cellular LED (Signal):
- ⚪ White Solid = Connected to network
- 💫 White Blinking = Searching for signal
- ⚫ Unlit = Cellular off or error
2️⃣ Data Transfer LED:
- ⚪ White Solid = Data available
- 💫 White Blinking = Data transferring
- ⚫ Unlit = No data connection
3️⃣ WiFi LED:
- ⚪ White Solid = WiFi ready
- 💫 White Blinking = Device booting up
- ⚫ Unlit = WiFi not available
Can I change the WiFi name and password?
The WiFi name (SSID) and password are pre-configured and printed on the device. They cannot be changed through the device itself.
For security, the password is unique to each device and uses a strong encryption standard.
🗺️ Coverage & Data Plans
Which countries does SOLIS GO work in?
SOLIS GO works in 140+ countries worldwide with our Global Daypass coverage.
🌎 The Americas: USA, Canada, Mexico, Brazil, Argentina, Chile, Colombia, Peru, Costa Rica, Panama
🇪🇺 Europe: All EU countries, UK, Switzerland, Norway, Iceland, Turkey, Russia, Ukraine
🌏 Asia: Japan, South Korea, China, Thailand, Singapore, Hong Kong, Taiwan, India, Vietnam, Malaysia, Indonesia, Philippines
🌊 South Pacific: Australia, New Zealand, Fiji
🌍 Africa: South Africa, Egypt, Morocco, Kenya, Nigeria
🕌 Middle East: UAE, Qatar, Saudi Arabia, Israel, Jordan, Oman
📋 View complete coverage list of all 140+ countries
Check specific country coverage when purchasing your data plan.
Do I need to buy a data plan?
The SOLIS GO device comes with lifetime 1GB free global data every month when you purchase the device!
🎁 Free Monthly Data Included:
- 1GB global data automatically renewed every month
- Works in all 140+ covered countries
- Lifetime benefit - no expiration
- No monthly fees or subscriptions required
Need more data? You can purchase additional data plans based on your travel needs:
- Plans available for different regions, durations, and data amounts
- Flexible options from daily passes to monthly plans
- Purchase anytime on our website
How do I activate my data plan?
For the free 1GB monthly data:
- Automatically activated when you purchase your SOLIS GO device
- Renews automatically every month for lifetime
- No setup required - just turn on and connect!
For additional purchased data plans:
- Purchase a data plan for your destination
- The plan is linked to your device automatically
- Turn on your SOLIS GO in the destination country
- The device will connect automatically - no manual setup needed!
Important: Data validity starts when you first connect to a network in the covered region.
What network speeds can I expect?
SOLIS GO connects to premium local carriers in each country:
- 4G/LTE: Available in most locations (typical speeds: 5-50 Mbps)
- 3G: Fallback in remote areas (typical speeds: 1-5 Mbps)
Actual speeds depend on:
- Local network conditions
- Number of connected devices
- Signal strength in your location
- Network congestion
What happens when I use up my free 1GB monthly data?
When you reach your 1GB free monthly limit:
- Your connection will pause until next month's renewal
- You can purchase additional data plans anytime to continue using
- Your free 1GB will automatically renew on the 1st of next month
Pro tip: Purchase a data plan in advance if you know you'll need more than 1GB during your trip!
🔧 Troubleshooting
My device won't turn on. What should I do?
Try these steps:
- Charge the device: Connect to power for at least 30 minutes
- Check charging: Verify battery LEDs light up during charging
- Press and hold: Hold power button for 5-10 seconds
- Try different charger: Use another USB charger or cable
If the device still won't turn on, contact us at info@allsim.shop
The device won't connect to the internet. Help!
Troubleshooting steps:
- Check signal LEDs: All three should be solid white when connected
- Verify data plan: Make sure you have an active data plan for your location
- Wait for connection: Initial connection can take 1-3 minutes
- Restart device: Turn off, wait 10 seconds, turn back on
- Check coverage: Ensure you're in a covered country
- Move location: Try a different spot for better signal
If connection fails after 5 minutes, restart the device.
WiFi is slow or keeps disconnecting. What can I do?
To improve WiFi performance:
- Reduce connected devices: Disconnect devices you're not using
- Stay close to device: Keep within 10 meters for best signal
- Check battery: Low battery can affect performance - charge the device
- Avoid obstacles: Keep device away from metal objects or thick walls
- Restart device: Turn off and on to refresh connection
- Check data allowance: You may have used up your data plan
I forgot my WiFi password. Where can I find it?
The WiFi password is printed on the back of your SOLIS GO device.
Look for:
- SSID: Your WiFi network name
- Password: Listed right below the SSID
- QR Code: You can also scan this for quick connection
The password cannot be changed and is unique to your device.
Can I use SOLIS GO while it's charging?
Yes, you can use SOLIS GO as a WiFi hotspot while it's charging.
However:
- ✓ Using WiFi while charging = OK
- ✗ Using as power bank while charging SOLIS GO = NOT recommended (reduces battery life)
⚙️ Device Care & Maintenance
How should I care for my SOLIS GO device?
Best practices for device care:
- ✓ Keep device clean and dry
- ✓ Store in cool, dry place when not in use
- ✓ Charge at least every 3 months to maintain battery health
- ✓ Avoid extreme temperatures (below 0°C or above 45°C)
- ✓ Use provided cables or quality replacements
- ✗ Don't expose to water or liquids
- ✗ Don't drop or apply excessive force
- ✗ Don't attempt to open or repair yourself
Is the device waterproof?
No, SOLIS GO is not waterproof or water-resistant.
Keep the device away from:
- Rain and water
- High humidity environments
- Liquids of any kind
If the device gets wet, turn it off immediately and let it dry completely before use.
What is the warranty period?
SOLIS GO comes with a 1-year manufacturer warranty covering:
- Manufacturing defects
- Hardware malfunctions
- Battery issues (under normal use)
Not covered:
- Physical damage from drops or accidents
- Water damage
- Unauthorized repairs or modifications
- Normal wear and tear
For warranty claims, contact info@allsim.shop with your order number and issue description.
💬 Need More Help?
Our support team is ready to assist you 24/7
📧 Email: info@allsim.shop
📖 User Guide: Complete SOLIS GO Guide
🗺️ Coverage: View all 140+ covered countries
We typically respond within 2-4 hours